Official Policy

KMH Cargo Customer Policy

Our comprehensive framework for import and export operations, ensuring transparency, security, and reliability for all our customers worldwide.

Effective Date: March 30, 2026

1. Import Policy

Goods coming into Nigeria

a. Booking & Documentation

  • Customers must provide accurate information about the shipment: type of goods, quantity, weight, dimensions, and value.
  • Required documents include commercial invoice, packing list, and any applicable permits or certificates.
  • KMH Cargo reserves the right to request additional documents if necessary for customs clearance.

b. Shipping & Handling

  • Customers should ensure items are properly packed. KMH Cargo is not liable for damages caused by improper packaging.
  • Hazardous or prohibited items (e.g., explosives, flammable goods, illegal substances) are strictly forbidden.
  • Delivery timelines are estimates and may vary due to customs processing, weather, or other logistical factors.

c. Customs Clearance

  • All import duties, taxes, and customs fees are the responsibility of the customer.
  • KMH Cargo will assist with customs procedures but cannot be held liable for fines, delays, or seizure due to incorrect documentation or prohibited items.

d. Payment Policy

  • Payment for import shipments must be made before shipment 🚚
  • Accepted payment methods: bank transfer, USSD/mobile banking, or verified online payments.
  • Any additional fees (customs, storage, demurrage) must be settled before the goods are delivered.

e. Refund Policy

  • Refunds are only applicable if the shipment is canceled before dispatch or if KMH Cargo fails to deliver due to internal error.
  • Claims for refund must be submitted within 7 days of payment.
  • Refunds exclude any bank transfer charges or external processing fees.
  • KMH Cargo is not liable for refunds caused by customs delays, import restrictions, or incorrect documentation provided by the customer.

f. Claims & Compensation

  • Any damage or loss must be reported within 48 hours of receiving the shipment.
  • Claims require supporting documents, such as photos, invoices, or proof of value.
  • KMH Cargo’s liability is limited to the declared value of the shipment.

2. Export Policy

Goods leaving Nigeria

a. Booking & Documentation

  • Customers must provide correct shipment details and declare the value of the goods.
  • Required export documents include commercial invoice, packing list, export permits (if applicable), and any recipient documents requested by the destination country.

b. Shipping & Handling

  • Items must be securely packaged to withstand transport. KMH Cargo is not responsible for damage caused by weak or improper packaging.
  • Prohibited exports include illegal items, weapons, hazardous substances, and restricted goods as per Nigerian or destination country regulations.

c. Customs & Legal Compliance

  • Customers are responsible for ensuring their shipments comply with both Nigerian export laws and destination country import regulations.
  • KMH Cargo will support customs clearance but is not liable for penalties, fines, or confiscation due to incorrect documentation or illegal shipments.

d. Payment Policy

  • Payment for exports must be made in full at the time of booking or as agreed in advance.
  • Accepted payment methods: bank transfer, USSD/mobile banking, or verified online payment.
  • KMH Cargo may withhold shipment until payment is confirmed.
  • Additional charges (special handling, packaging, insurance) must be paid before dispatch.

e. Refund Policy

  • Refunds are applicable only if shipments are canceled before pickup or dispatch or if KMH Cargo fails to ship due to internal error.
  • Refund requests must be made within 10 working days of payment confirmation.
  • No refunds will be issued for shipment delays caused by customs, destination regulations, or customer-provided incorrect information.

f. Delivery & Claims

  • Estimated delivery times are provided but may vary due to customs, logistics, or other unforeseen events.
  • Any damage or loss during transit must be reported within 48 hours of delivery at the destination.
  • Liability is limited to the declared value of the shipment, and compensation will be processed once a valid claim is submitted.

3. General Terms

  • 1
    KMH Cargo reserves the right to refuse service for shipments that violate these policies.
  • 2
    All shipments are subject to KMH Cargo’s terms and conditions.
  • 3
    Customers are encouraged to insure high-value items for additional security.
  • 4
    KMH Cargo is not responsible for delays, losses, or extra charges caused by customs, third-party carriers, or incorrect customer information.

Need clarification?

Our support team is available 24/7 to help with any policy-related questions.

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